Owner identity: HIOPOS SOLUTIONS, SL
Home: C/ Tramuntana, s/n, Pol. Industrial de Torrefarrera (25123-Lleida)
Phone: +34 973 751 533
Email: rgpd@icg.es
The communication of personal data is not a legal requirement, but they will be necessary if you want to formalize a contract. Failure to provide the necessary data for its execution could lead to termination or even non-formalization.
We collect your personal data on different occasions:
Every time you contact us directly at fairs, events, meetings, presentations, or through the contact forms on our corporate websites such as www.icg.es, www.hiopos.com or www.portalrest.com to request information about our solutions and services for companies.
When you purchase or contract our solutions or services directly from us.
When, with your authorization, our professional distribution channel and our official SATs communicate your personal data to us, after purchasing any of our products, contracting services, repairing our devices or resolving any type of incident.
The data provided by the interested party to HIOPOS SOLUTIONS is intended to manage your requests, provide you with the information you need and keep you informed about all our services. Said data may be transferred to other companies that belong to the ICG Group, to our professional distribution channel and to our official SATs, for the purposes indicated below:
To answer your questions and requests.
To offer you support and technical assistance in relation to our products.
To control and monitor our solutions and services.
To send commercial communications with information about our solutions, offers and promotions...
For communication purposes such as sending current news about the activity of the ICG Group companies.
For the call to events organized by us such as conventions, product presentations, attendance at fairs...
To legally comply with our business relationship.
The data is not processed for the purpose of automated data processing, including profiling, that produces legal effects or significantly affects you.
Contact Information: name, address, telephone numbers, email...
Use of the website: information obtained through cookies.
Commercial and tax data in case of established commercial relationship.
The processing of your data for the purposes mentioned above is based on the consent you have given us. However, you can withdraw your consent at any time, without under any circumstances affecting the commercial relationship between us. You can withdraw said consent by sending an email to rgpd@icg.es
The data may be communicated to:
The competent authority if requested.
Banks and financial entities to collect the services offered.
Other group companies for internal administration purposes and management of contracted products and services.
To the professional channel of the ICG Group in order to be treated to respond to queries and requests, offer support and technical assistance.
The interested party has the right to exercise their rights of access, rectification, cancellation, and opposition to the processing of their data at any time, by contacting the email address "rgpd@icg.es" for this purpose.
These rights are regulated in articles 15 to 22 and 34 of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016 (RGPD) and in Organic Law 03/2018, of December 5 , Protection of Personal Data and guarantee of digital rights (LOPD), in its articles 12 to 18.
They are summarized in:
Right to obtain confirmation of whether your data is being processed, the origin, and right of access to the data and information on the purposes of the processing, the category of personal data, the recipients of the data, the expected period for its conservation or the criteria used to determine it, the existence of the right to request the rectification or deletion of the data or the limitation or opposition of the processing and the right to file a claim with a supervisory authority.
Right to obtain rectification of inaccurate personal data and to have incomplete personal data completed.
Right to obtain the deletion of personal data that concerns you.
Exceptions are those cases in which the processing is necessary to exercise the right to freedom of expression and information, for the fulfillment of a legal obligation, for the fulfillment of a mission carried out in the public interest or in the exercise of public powers conferred on the person responsible. of the treatment, for reasons of public interest in the field of public health, for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes and for the formulation, exercise or defense of claims.
→ Right to obtain limitation of treatment when:
→ The interested party challenges the accuracy of the data, during a period that allows its verification.
→ The treatment is illicit and the interested party opposes the deletion and requests the limitation of its use.
→ The controller no longer needs the personal data, but the interested party needs it for the formulation, exercise or defense of claims.
→ The interested party has opposed the processing, while it is verified whether the legitimate reasons of the person responsible prevail over those of the interested party.
After obtaining the limitation of treatment, the right to be informed before said limitation is lifted.
Right to receive your personal data in a structured, commonly used and machine-readable format, and to transmit it to another data controller.
Right to object to personal data being processed, including profiling. The controller will stop processing the personal data, unless it proves compelling legitimate reasons for the processing that prevail over the interests, rights and freedoms of the interested party, or for the formulation, exercise or defense of claims.
Right not to be subject to a decision based solely on automated processing, including profiling, that produces legal effects on him or her or significantly affects him in a similar way.
Right to be notified, without undue delay, when the violation of the security of personal data entails a high risk for the rights and freedoms of natural persons. Describing, in clear and simple language, the nature of the data security breach, its possible consequences, the measures taken and the contact information of the Data Protection Officer.
In addition to the rights set forth, it is noted that the interested party has the possibility of opposing the processing of data and revoking the consent given at any time, without this affecting the legality of the processing based on the consent prior to its withdrawal, by notifying the Delegate. of Data Protection through the email provided.
Assuming that the interested parties browse the website, as “potential clients”, the personal data will be kept for a period of five years from the first contact, unless the interested party notifies us of the exercise of their rights, referenced above.